Totally Transparency, No Compromise
My Finance Foundation is committed to safeguarding your privacy and ensuring the security of your personal information. This privacy policy outlines the collection, usage, and protection of data during the account creation, package selection, and application processes. We prioritize transparency and your information is protected by industry-standard security measures. By proceeding with account creation and package selection, users acknowledge and agree to the terms outlined in this policy. We encourage users to review this policy periodically for updates. If you have any questions or concerns, our customer support team is readily available at support@myfinancefoundation.com to assist you. Your privacy and trust are paramount to us, and we appreciate your confidence in choosing My Finance Foundation.
Read Our Privacy Policy
When users create an account and select a package on our website, we collect specific information to facilitate the registration and package selection process. The information includes:
- Name: Your full name is required for account identification and personalization.
- Phone Number: We collect your phone number for communication purposes and account security.
- Email Address: An email address is necessary for account verification, communication, and updates.
- Billing Information: For users opting for the Basic or Premium packages, we collect billing information to process payments securely.
During the account creation process, users will be presented with three package options:
- Starter Package (Free): This is our basic, free package offering essential services.
- Basic Package ($99): The Basic Package provides additional features and services at a cost of $99.
- Premium Package ($249): The Premium Package is our top-tier option, offering comprehensive services at a cost of $249.
For users opting for the Basic or Premium packages, we collect billing information, such as credit card details, to process payments securely. It's important to note that the package amount is non-refundable until the application process begins. Once the application process starts, no refunds will be provided for the selected package amount.
We operate a non-refundable policy on package selection. Once you have selected a package, we cannot offer a refund unless we are unable to provide the services promised within that package. Refunds are not provided based on user requests.
Please note the following details regarding refunds:
- Refund Eligibility: Refunds will only be considered in the case where we are unable to deliver the services included in your chosen package. The package amount is non-refundable until the application process begins. However, if the application does not proceed, users are eligible for a refund.
- Refund Duration: If services cannot be delivered, you have 3-5 days from the date of initiating the application process to request a refund. Requests outside this period will not be processed.
- Refund Request Process: To request a refund, contact our customer support team within the specified duration, providing relevant details for verification. To request a refund, users must contact our customer support team within the specified duration, providing relevant details for verification. Refund requests received after the specified duration will not be entertained.
Upon successfully selecting a package, users will gain access to our portal. This access allows them to utilise the services and features associated with their chosen package.
- Upgrade Deadline: Users with a free account are encouraged to upgrade to a paid package within 15 days from the date of account creation. Failure to upgrade within this period may result in account removal.
- Account Removal Process: If a user does not upgrade their account within the specified time frame, their account may be subject to removal. Prior notice will be sent to the user's registered email address to remind them of the impending account removal.
We take the security of your information seriously. Our website employs industry-standard encryption and security measures to protect your personal and billing information from unauthorised access.
- Data Encryption: We employ advanced encryption technologies to secure your personal and billing information during transmission. This ensures that your data remains confidential and protected.
- Storage and Access: Your information is stored in secure databases with restricted access. Only authorised personnel have access to this information, and strict security protocols are in place to prevent unauthorised access.
- Third-Party Services: When using third-party services for payment processing, we ensure that these services adhere to industry-standard security practices and comply with relevant data protection regulations.
- Prohibited Sharing: Users are strictly prohibited from sharing their personal login credentials, including usernames and passwords, with any third party. Such sharing compromises account security and violates our terms of service.
- Anti-Fraud Measures: We implement anti-fraud measures to safeguard against unauthorised activities. Any suspicious or potentially fraudulent transactions are thoroughly investigated, and appropriate actions are taken to protect users and maintain the integrity of our platform.
- Account Security: Users are encouraged to use strong, unique passwords for their accounts. Additionally, we may employ multi-factor authentication to enhance account security.
- Account Maintenance: It is the user's responsibility to ensure the timely upgrade of their account if they are using a free package. Neglecting to do so may lead to account removal.
- Secure Usage: Users are responsible for maintaining the confidentiality of their login credentials. Any unauthorised sharing or usage may result in account suspension or removal.
The package amount is considered non-refundable until the application process begins. Once the application process starts, no refunds will be issued for the selected package amount.
- Initiation of Application: The application process officially begins once we have received and reviewed the necessary information provided during the account creation and package selection phase.
- Refund Processing Time: Upon confirmation that the application will not proceed, users can expect the refund to be processed within 3-4 working days
- Access to Records: Users can conveniently track and access their account records through our secure portal. This includes transaction history, account activity, and other relevant information associated with their selected package.
- Data Accuracy: While we strive to maintain accurate records, users are encouraged to review their account information regularly. Any discrepancies or inaccuracies should be reported to our customer support team for prompt resolution.
We may use the provided email address or phone number to communicate essential updates, account-related information, or promotional offers.
In some cases, we may use third-party services for payment processing. Please be aware that your information may be shared with these third parties solely for the purpose of completing the payment transaction securely.
By proceeding with the account creation and package selection process, users acknowledge and agree to the terms outlined in this privacy policy. This agreement includes the non-refundable nature of the package amount until the application process begins. If users have any questions or concerns, they are encouraged to contact us using the provided contact information.
- Policy Updates: This privacy policy is subject to periodic updates. Users will be notified of any significant changes, and the latest version of the policy will be available on our website.
- User Acknowledgement: By proceeding with the account creation and package selection, users acknowledge that they have read, understood, and agreed to the terms outlined in this privacy policy.
- Clarity: I've tried to make the refund language as clear and unambiguous as possible. Avoid using phrases like "until we can't offer the services" to prevent potential misinterpretations.
- State and Country Laws: Ensure that your refund policy aligns with any local consumer protection laws in your area. These laws may supersede your own policies.
- Placement: Make sure this updated refund policy section is prominently displayed on your website where users select packages, and also within the terms of service document they agree to.
If users have any questions or concerns regarding refunds, data security, or any other aspect of this policy, they are encouraged to contact our customer support team at support@myfinancefoundation.com
This privacy policy is subject to change, and any updates will be reflected on this page.Last Updated: [18-Dec-2021]
